At Stream Smarters IPTV, we are committed to delivering premium IPTV services and responsive support. However, due to the nature of our digital services, we maintain a strict but fair refund policy to protect both our clients and our service integrity.
You may be eligible for a refund only if the following condition is met:
- Our IPTV service has completely stopped working, and no backup solution (such as another server, rerouting, or workaround) has been provided within 3 calendar days of your first support request.
- Offering alternative server access
- Providing IP rerouting options to bypass ISP blocks
- Assisting with reconfiguration or setup on your device
If, after these efforts, the service remains non-functional beyond 3 days, a refund may be considered.
Refunds will NOT be issued under the following circumstances:
1-Month Subscription Plans
All 1-month plans are strictly non-refundable, regardless of the reason. These short-term subscriptions are considered low-commitment and are excluded from refund eligibility.App/Device Incompatibility
If our service doesn’t work on a specific app that does not support our streaming format, a refund will not be granted. We recommend using recommended or compatible apps provided in our documentation.User Misconfiguration or Device Issues
We do not refund if the service works correctly but the issue lies with user-side setup errors or unsupported devices.ISP Blocking Without Trying Alternatives
If your internet provider blocks access and we have already provided working alternatives (VPN, proxy, or reroute), no refund will be issued.Trial Orders and Expired Plans
Free trials or expired subscriptions are non-refundable under any circumstance.
- Bank Transfer
- Cryptocurrency (e.g., USDT, BTC, ETH)
- Revolut
Refund processing takes 5 to 10 business days after approval. The refund method may depend on your original payment type and location.
To request a refund:
- Contact our support team via our website by live chat.
- Include your, Payment Proof, and a clear explanation of the issue.
- Allow us up to 3 days to attempt a resolution before the refund request is reviewed.
Stream Smarters IPTV reserves the right to deny refunds if suspicious activity is detected, including multiple refund attempts, abuse of support services, or usage of fake/temporary emails.
This refund policy may be updated at any time without prior notice. Continued use of IPTVHARMONY services indicates acceptance of the most recent policy version.
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